THERMAL TRANSFER OVERPRINTERS

Design simplicity and robust construction help us meet the requirements of your industrial
coding application.    Our XL-printer series with the dedicated Unicode font printing capabilities are designed to mark your products around the world.
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THERMAL TRANSFER OVERPRINTERS

NGT Series

For a variety of industrial and pharmaceutical applications, including IV bags, fertilizer bags, animal feed bags.

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NGT Series

Multi-lane, Multi-head

Ideal for multi-lane packaging applications, including portion packs , IV bags, unit dose.

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Multi-lane, Multi-head

Hot Stamp

The economical choice for consistently high print quality on a variety of substrates.  Ideal for long runs of same product.

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Hot Stamp

Thermal Transfer & Hot Stamp Ribbon

Enhance packaging graphics and extend printhead life.  Available in a variety of formulas and sizes to meet the requirements of a wide range of applications on Norwood and competitive printers.

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Thermal Transfer  & Hot Stamp Ribbon

A Powerful Leader
in Image Transfer
Technology
for over
50 years.

Norwood Marking Systems is a leading manufacturer of coding and marking equipment offering a wide range of thermal transfer overprinters, hot stamp imprinters, embossing printers, overprinting equipment from Allen Coding Systems and sleeve and wire marking machine systems from Kingsley Machine Company.

Recognized worldwide for quality, Norwood's total-systems approach features innovative equipment, world-class customer support and an assortment of high-performance ribbons, type and other printer parts and accessories. Norwood extends its expertise to customers in the food, beverage, chemical, personal care, pharmaceutical, medical device, electronics, aerospace, military, and other industrial markets.

Solutions by Industry

Norwood supplies a range of innovative thermal transfer overprinters, hot stamp imprinters, embossing printers and Kingsley tube, sleeve, and wire marking machine systems. The company provides printing solutions for customers in the food, beverage, chemical, personal care, pharmaceutical, medical device, electronics, aerospace, military, and other industries.

Ribbons

Formulated to meet the requirements of a wide range of applications on Norwood and competitive printers in the Packaging Industry, Norwood ribbon extends printhead life by ensuring excellent printhead protection, no ink buildup, and eliminating static charges in the ribbon.

Available in black, white, and colors to enhance packaging graphics and to provide high-quality prints and images all at production speeds.

Printers

Norwood's coding and marking systems enable customers to print variable data on a wide assortment of packaging materials and label substrates as well as wire and sleeving. In-line on-demand coding and marking reduces inventory of pre-printed packaging materials. Variable printing real-time data such as UPC codes, RSS bar codes, lot numbers, production codes, expiration dates and sell-by dates improves product identification, security and tracking.

Technical Support

Phone: 1.800.526.2531 Option 6
E-mail: techsupport@diagraph.com
Technical support specialist are available live
from 7:00 a.m. to 5:00 p.m. CST

Norwood is committed to providing your company with the highest level of responsiveness and technical knowledge you have come to expect from a leader in image transfer technology.

Norwood has a wide variety of resources and services to assist you in bringing your systems on-line and into production. Systems can be provided with standard mounting frames that can be easily adapted to meet your application needs. Complete systems, developed from our extensive library of packaging machinery information, or custom developed to suit your specific requirements, are also offered for your convenience.

Installation assistance and training programs can be tailored to meet your needs. Our field service engineers can also perform service calls, scheduled preventative maintenance visits, and start-up training is available for all systems from our professional technicians.

News

Frequently Asked Questions

How do I schedule a service call?
To have one of our local field service engineers assist you, please call us at 1-800-526.2531 option 3 to schedule an appointment.
Where do I send my printer for repair?
After having received your RMA number and making it visible on the packing slip or the outside of the box, please ship your unit to the following address:
Norwood Marking & Coding
Attention: RMA# LISTED
1 Research Park Drive
St. Charles, MO 63304
How do I check the status of my repair?
Our Customer service personnel are responsible for communicating the status of all repairs. They will issue the original RMA number and contact you once a repair quote is received. Should you need to contact our representatives, please have your RMA number ready and call 1-800-526-2531 option 1. The hours of our customer service department are 7:00am-5:00pm CST
What is Norwood's correspondence address?
Our business address is the following:
Diagraph and Norwood Marking and Coding
1 Research Park Dr.
St. Charles , MO 63304
How do I request a copy of my invoice?
Please call us at 1-800-526-2531 option 1.
Do I need an RMA before sending my unit in for repair?
Yes, when sending in a printer for repair you must first call to receive an RMA number. Your RMA number is generated to better assist you through the entire process. Therefore, any item sent to our company must be accompanied by a return authorization number
What is the turn around time for an in-house repair?
We continually strive to offer you better service. Currently our average turnaround time stands at 15-20 business days
How do I place an order for ribbon, type, and parts?
To place an order for Hot Stamp parts or type, please dial 866-421-9898.
To place an order for ribbon, please dial 1-800-225-8283.
To place an order for Thermal parts, please dial 1-800-526-2531 option 1.
What causes streaks across an image?
Usually a streak can be remedied by properly cleaning your thermal bar. Should the streaks not disappear after cleaning the printhead, possibilities are that the thermal bar has been irreversibly damaged. Our helpdesk is available to help troubleshoot issues like these from 7:00am-5:00pm CTS. Please call 1-800-526-2531 option 6 to speak to a helpdesk technician
What is the cause of a "not connected" error?
Typically a "Not connected" error is due to a break between the Print Engine and the hand set (PR1, PR5).
Technical Note: If you will be replacing interface cables or wires make a conscientious effort to properly label components before removing. The wires inside the control box are color coded which should help with labeling. When servicing the unit the following steps should be taken:
Eliminate power to the print engine.
Use a cheat sheet to record the position and color code of each wire.
Replace damaged connectors.
Secure the new connector and wire harnesses to the control box body or print engine.
Carefully review your cheat sheet for proper wire location.
Test your work by turning on the control box power switch.
Should you need further assistance, please contact our technical support group at 1-800-526-2531
What is the cause of a "print head one" error?
"Print head one error" - Occurs when there is an interruption between CPU board and thermistor of the thermal transfer bar (Print head). Check the following:
Flat 20 pin data cable - Check for damage to the data cable insulation. Verify that the connector has not come loose – Reseat connector and use wire ties to secure connector ends. PCB Board – Check for damage to socket pins and replace board, if broken or evidence of surface corrosion is found. Should you need further assistance, please contact our technical support group at 1-800-626-3464
How far should my print engine be from the backup pad?
The printing gap must be between 2 – 3mm or .078 -.118in (Point of reference - peel roller assembly)
How do I transfer an image from JDS4/JDS5 to my print engine?
You can do this via RS-232, Ethernet and with a USB pen drive the preferred method is done with a USB pen drive. This option allows you to transfer images from your PC to our 55sst, TP4100, 53LTi, 53LTc and 53XL80 printing systems. To do so please follow the instructions below.
1. Format your pen drive for FAT or FAT32 file systems.
2. Create a folder with the following name: IMPPRXand save it in your pen drive.
3. After creating your image in JDS5 assign it a file name and save it in the folder created earlier. For example, F:\ IMPPRX\your file name.imp
Note: limit your file name to 13 alphanumeric characters.
4. Safely eject the pen drive from your computer.
5. Insert the pen drive in the PR-5 (hand held unit).
6. The printing system will recognize the device and display the following message: "STORAGE DEVICE ATTACHED".
7. Press the down arrow key on the PR-5 until "USB Pendrive" is highlighted and press the enter Key .
8. Select the option Export and press enter .
9. Select image and press enter .
10.Select to see the images stored in the USB.
11. Select an image and press the image is now stored in the printer
Where is the resistance value entered in the PR-5 (handset)?
In the main menu scroll to Options →Setup →Print Head Resistor – Note: Resistance values can be in the range of (1074 ohms up to 1476 ohms). The resistance value appears on a white label affixed to the bottom of the print head, example: R=XXXX
Why does my print keep rubbing off?
Electrical energy passes through a linear array of microscopic resistive elements. Heat from these energized dots releases ink from the fast response thermal transfer ribbon onto the substrate. For this event to result in a quality imprint the following settings must be adjusted according to your application needs:
  1. Adjust your contrast setting.
    1. Always set to the lowest contrast setting to produce a good quality print

*Refer to printing parameters sheet*

  1. Print speed.

    1. This setting will be determined by the host's throughput (bags/minute) and the time it takes for the printer to recover for the next print command.

*Refer to printing parameters sheet*

  1. Clean print head.

  1. Please refer to your " Preventative maintenance" instructional guide.

  1. Clean silicon rubber pad with a rag dipped in Isopropyl alcohol or replace if damaged.

  1. Air pressure setting for most applications should be set between 2 BAR and 3.5 BAR

*Refer to regulator document*

  1. Please refer to the ribbon selection guide.

    1. The finish of a label or substrate determines what ribbon formulation works best. Please contact Norwood at 1-800-225-8283 to determine the correct fast response thermal ribbon formulation.

What is causing my image to not be completely printed on my film?
There are numerous factors that can affect your print quality, so let's first focus on the basics.

Air pressure: It is crucial that the air flow to your print engine is consistent and uninterrupted. Also this air must be clean and dry – no lubrication needed. Our thermal transfer units will perform at 3 – 5 bars of air; if you are wondering one bar is equivalent to 14.5 psi.

Print speed: Most applications utilizing a wax/resin ribbon formulation can reach print speeds of up to 1000 mm/sec. In some instances when using full resin ribbons this speed is capped to a maximum of 250 mm/sec. If you are not certain about the settings needed for your application, feel free to reach our product specialists at 1-800-526-2531.

Density: As current flows through the resistive elements of the print head they become heated, with this energy the dry ink from the thermal transfer ink ribbon can liquefy and adhere to your film. Depending on your environmental conditions and print speed this setting may have to be adjusted accordingly.



Mechanical settings: We recommend your printing gap to be between 2 – 3 millimeters or 0.078" – 0.118"from the backup pad. Please refer to the picture below
Can I get replacement parts for my Kingsley machine?
It is going to be dependent on machine model. Many machines have been obsolete for sometime and therefore parts are no longer available. However, we can supply ribbon, type and typewheels for most machines.
Do you have manuals for the Kingsley machine?
We have a limited library on the Kingsley machines. Many of the machines are similar in operation as well as parts. If we do not have the exact model, we may be able to assist with a similar model. Again parts for these machines may no longer be available
Do you support the Kingsley machines that mark on bibles, cards, ribbon, etc?
Unfortunately, that product line was discontinued many years ago. Our current machines are for industrial use and not for the decorative printing market
What Kingsley machines would you recommend for marking on plastic parts and components?
We have a few machines that we can recommend depending on budget, production volume and need. Please contact our sales department for further information
Do you sell Kingsley foils in different colors?
We have different formulations, however, we only sell ribbon in black and white.

Trade Shows


About Us

Welcome

Norwood Marking Systems is a leading manufacturer of coding and marking equipment offering a wide range of thermal transfer printers, hot stamp imprinters, embossing printers, overprinting equipment from Allen Coding Systems and wire and sleeve marking systems from Kingsley Machine Company.

Recognized worldwide for quality, Norwood's total-systems approach features innovative equipment, world-class customer support and an assortment of high-performance ribbons, type and other printer parts and accessories. Norwood extends its expertise to customers in the food, beverage, chemical, personal care, pharmaceutical, medical device, electronics, aerospace, military, and other industrial markets.

Norwood
Norwood Marking Systems has been at the forefront of innovation since developing the world's first hot stamp imprinters for the food industry over 50 years ago.

Today, Norwood continues as a market leader, designing and manufacturing a range of innovative coding and marking equipment for a wide variety of industrial markets worldwide.

Norwood supplies a range of innovative thermal transfer overprinters, hot stamp imprinters, embossing printers and Kingsley wire, sleeve and tube marking systems. The company provides printing solutions for customers in the food, beverage, chemical, personal care, pharmaceutical, medical device, electronics, aerospace, military, and other industries.

Norwood's coding and marking systems enable customers to print variable data on a wide assortment of packaging materials and label substrates as well as wire and sleeving. In-line on-demand coding and marking reduces inventory of pre-printed packaging materials. Variable printing real-time data such as UPC codes, RSS bar codes, lot numbers, production codes, expiration dates and sell-by dates improves product identification, security and tracking.

Recognized worldwide for its expertise in coding and marking, Norwood offers a total-systems approach that features quality equipment along with world-class customer support and an assortment of high-performance ribbons, type and other printer parts and accessories. This combination of quality products and services - this unparalleled dedication to excellence - is focused on improving every customer's bottom line. Norwood helps customers maximize print quality and improve production efficiencies while reducing operational costs.

Norwood supports customers around the world with direct operations and a network of talented representatives and distributors in more than 50 countries.
Kingsley
In April of 1932, Lewis Kingsley patented his clever new invention: imprinting the round surface of a fountain pen. His invention, a hot-stamping machine, employed curved face type which corresponded to the profile of the pen barrel. The machines produced flawless results and were easily adapted to an endless variety of uses. Lewis formed the Kingsley Machine Company and set about the business of putting a Kingsley machine in every Stationery, Drug and Department Store in America.

Nine years later the Navy conceived the idea of using a Kingsley Machine to imprint identification codes on aircraft wire. With war on the horizon, aircraft manufacturers were desperately looking for ways to increase production efficiencies. Lewis responded with every resource he could rally. Within weeks, hundreds of Kingsley Machines were retooled for wire marking. It was estimated that over the course of the war, Kingsley machines had saved the country several hundred-million dollars in manufacturing, while contributing significantly to aviation safety.

In the sixty years since Lewis founded his company, Kingsley has grown to become the world leader in high performance marking systems. In 1995 Kingsley was acquired by Norwood. Today, Kingsley provides diverse marking solutions to over 7,000 aerospace, electronics, transportation, medical device, and military customers around the world.
Allen
Allen Coding Systems has been designing and manufacturing high quality overprinting equipment since 1977. Considered one of the leading designers of hot stamp and thermal transfer coding systems today, Allen serves companies in the food, pharmaceutical, cosmetics, chemical, tobacco, automotive and other industries. With an extensive network of distributors and agents in every corner of the world, the U.K.-based company supports over 13,000 installations worldwide with in-country technical support, spare parts, training and preventative maintenance.

Acquired by Illinois Tool Works in February 2006, Allen reports to Norwood Marking Systems, also a division of ITW. By joining forces, Norwood and Allen offer the widest assortment of thermal transfer printers and hot stamp coders to satisfy the widest range of coding and marking applications. Customers benefit from the broad product line, which features best-in-class technologies, as well as the extensive service organizations and expanded R&D capabilities.

Contact Us

Headquarters Office
Norwood Marking Systems
1 Research Park Drive
St. Charles, MO 63304
Phone: 636.300.2000
Ribbon Plant
Norwood Marking Systems
250 Industry Avenue
Frankfort, IL 60423
Phone: 630.968.0646
Ribbon Orders
E-mail: ribbon@itwnorwood.com
Toll Free: 800.225.8283
Phone: 630.968.0646
Fax: 815.469.4060
Technical Support
E-mail:techsupport@diagraph.com
Phone: 800.526.2531 option 6
Fax: 636.300.2005
Thermal Machine Sales
E-mail: sales@diagraph.com
Phone: 800.722.1125
Fax: 636.300.2004
Thermal Parts
E-mail: orders@diagraph.com
Phone: 800.526.2531 option 1
Fax: 636-300-2005
Hot Stamp Sales, Service, Parts & Type
E-mail: jarnold@diagraphmsp.com
Phone: 866.421.9898
Fax: 618.997.1766